Virtual Schoolbag (VSB)
Water contract update
You will have noted in previous VSB communications that the Water market has changed from the 1st of April 2017.
Following VSB updates and communications the EM01 service has now joined the Crown Commercial Services (CCS) water framework. This is awarded to Castle Water. From January 2019 all sites in East Sussex have moved to this contract.
One benefit that schools can expect is to receive one single combined invoice for supply water and waste water once a quarter. The first bills are expected around April 2019 for charges up to 31.03.2019.
When Energy send out your final water bills for the non-contract suppliers we will attached a letter explaining this.
When the first contract Castle bill is sent by Energy, we shall again attach a letter providing all the information you may require.
Some schools are already billed by non-contract Castle Water, we understand at this time their account number will not change.
Liquid fuel delivery information.
Liquid fuel delivery times are standardly 3 working days from order under the CCS liquid Fuel contract. In periods of high demand (such as extreme cold weather) this may be extended. Please bear this in mind when deciding to place orders. Should sites require any support please do let the Energy Team know.
Freedom of Information requests
The Energy Team are aware that many schools have received Freedom Of Information requests in relation to Energy. Should you have received such a request, you will find the links below helpful as you draft your response:
Links to assist with contract information and Energy consumption:
For contract end dates, please see East Sussex County Council website, the link is :
Should you require any site consumption data, information can be obtained from the Energy Viewer:
If you require any password reset for the above please email Energy.firstname.lastname@example.org
It may be that you consider some of the questions to be asking for commercially sensitive information. If you require advice on this, or about your obligations under FOI in general, then please contact your Data Protection Officer for support. If you require any other type of help please let us know.
Credit control Contacts
As always, we aim to have bills with you promptly and if you require budget monitoring assistance throughout the year please contact email@example.com .
Should you require a statement of account from the suppliers directly for the account please see contact details below.
British Gas: Robert.Young@britishgas.co.uk
Certas oil: Nationalaccounts@certasenergy.co.uk
Business stream: firstname.lastname@example.org
South East Water: CustomerServices@southeastwater.co.uk
Please ensure the energy team are copied in. Should the supplier forward any invoices directly to you, please ensure these are approved by the Energy Team. This can be done by looking on Energy Viewer as all invoices will be listed on there. Alternatively you can email email@example.com
Should you require any assistance with any other information please do contact the team on firstname.lastname@example.org
Principal Energy Account Officer
Phone: 01273 481482