Virtual Schoolbag (VSB)

19 Jul 2018
Business managers, bursars and secretaries, headteachers of all schools
For information
Energy update and important information.

As above.

Water update.

You will have seen in previous VSB communications that the water market changed from the 1st of April 2017. EM01 water service stayed with the current suppliers at the time, South East Water and Business Stream whilst the competitive market was established. Further changes have occurred recently and if your site was invoiced from South East Water Choice, you will soon be invoiced by Castle Water as they have acquired all these accounts with effect from 01.07.2018.  This is a change which has took place within the industry and will affect all the former non-domestic customers of South East Water Choice.  It happened quite suddenly and although it is not something that the council had any control over the Energy Team will do their best to assist you.

Castle Water have sent letters for sites to us and we shall forward these on to you. Furthermore Energy shall send a letter with the first Castle invoice with all the information you will need to make payment and confirm dates of transfer between the suppliers.

We hope to move to a corporate contract later this financial year and if you buy into the EM01 service we shall move your water supplies to any new corporate contract to ensure you obtain best value.  However should you have any objection to this approach please do advise the Energy Team. We will keep you updated on any future changes via the VSB and we hope to provide dates of the change in September 2018.

British Gas Credit controller Changes.

With your next BG electricity invoice sites will receive a letter requesting any remittance advice to be sent to Rob is now the credit controller and the account manager.


EDF update.

Some sites may have noticed that their EDF electricity invoices were delayed. This is due to an erroneous charge on the invoices which we have disputed. Many of the bills are now corrected and were recently sent out.

EDF are aware that Academy year end is approaching and some schools will be shut for the summer so we are working hard to have all invoices out to sites as soon as possible.

Should you have any further queries relating to this article or require any further assistance, please do email and Energy will assist with any enquires, we are here to help.


Andrea Shearing
Andrea Shearing
Principal Energy Account Officer

Phone: 01273 481482